Dallas, Texas

Utilities 
Utilities

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Initiate a Service Request Allows you to request a service. Point mouse at icon for description of the service.
   
  Electrical Violation - Apartments To report Electrical Violations for apartments.
  Electronic Repair License For reporting complaints on Electronic Repair Shops.
  Pilot Program
     Garbage - Missed To report missed residential garbage, solid waste,and trash collection for the Pilot Program
     Roll Cart For roll carts that need to be replaced or repaired in the pilot area. This can also be used for additional roll carts for the Pilot Program
     Sanitation Crew Complaint To report complaints regarding the sanitation crew in the pilot area
     Pilot Recyclable Collection Missed To report missed collection of pilot residential recycling, and recyclables
     Pilot Recycling Property Damage To report or request any damages done in the Pilot Progra
  Plumbing Violation - Apartments To report plumbing conditions that do not meet standards in apartments; stopped-up/backed up sewer lines inside/out the private property, broken pipes, leaking faucets, malfunctioning toilets, no hot/cold water
  Private Property Water Leak To report liquid leaking into a storm drain system off of private property
  Recycle Property Damage To report property damage during recyclable collection
  Sanitation
     Crew Complaint To place a complaint against a Sanitation Crew
     Property Damage To report or request information regarding property damage by the Sanitation Department
     New Commercial Tto inquiry about a new account for commercial use
     New Residential To inquiry about a new account for new residents
     Stop Service To request that sanitation services be stopped. (Stop Garbage Collection)
  Sewer Problems - Water Administration To report sewer problems
  Utility Cut/Routine Report excavation in the city right-of-way or street that is being performed by a Private Contractor or Utility Company. If an emergency, contact 311
  Water Payments & Billing Inquiry Question regarding your monthly water bill statement or payments made to your account. **Do Not Use For: restoration of service, service discontinuance, new service or theft of water. Please call Customer Service at 214-651-1441. For questions about garbage pickup call 311 or 214-670-3111
  Water Questions General request or concern related to water that is not an emergency. **Do Not Use For: stopped sewer, sewer overflow, main or main leaks, theft of water, service restoration, service discontinuance, storm sewer/drainage, or any dangerous situation. Please contact 214-651-1441 for those requests
   
   

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