Strategic Customer Services
Contacts

Helpful Information

General customer service comments
scs@dallascityhall.com

Water billing issue
214-651-1441

Online Parking and Safelight Ticket Payment System
Online Payment

Request a city service
Please call 311 or visit 311.dallascityhall.com

Contact other departments

Administration

Main number 214-670-5551

Margaret Wright, Assistant Director (311)
214-670-3550

La Toya Jackson, Assistant Director (Strategic Planning)
214-671-8878

Service Area Coordination Team

Kevin Acosta, Southwest Service Area Coordinator
214-671-8874

Pamè La Ashford, Central Service Area Coordinator
214-671-8875

Rozalind R. Dickerson, South Central Service Area Coordinator
214-671-8057

Mick McCord, North Central Service Area Coordinator
214-671-8876

Corey Morgan, Southeast Service Area Coordinator
214-671-8913

Merry Vickers, Northeast Service Area Coordinator
214-671-8058

Joe Yañez, Northwest Service Area Coordinator
214-671-8873