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Parking Management FAQ
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Concerning a Parking Enforcement Officer
Auto Pound
Contesting a Parking Ticket
Extension of Time - Parking Ticket
Parking Ticket - Incorrect Owner
Payment of Parking Ticket
No Parking Restrictions
Reporting a Parking Violation
Parking on Proper Surface
Booted Vehicle
I have a problem concerning a parking enforcement officer. Who should I contact?
Contact the Parking Management/Enforcement office at (214) 670-5946.
I received notice that my car is in the auto pound. How do I go about getting it back?
For a vehicle to be released from the auto pound, the customer must pay a.) outstanding parking tickets, b.) boot release fee, and 3.) impoundment fee.
For additional assistance regarding parking tickets, you may call the Parking Services, Monday through Friday, between 8:00 a.m. and 5:30 p.m. at 1-866-247-1951. Make sure you have your license plate number ready.
For additional assistance regarding the auto pound fees, you may call 214-670-5116.
How do I go about contesting a parking ticket?
Each parking ticket has an administrative hearing date printed on it. You may appear in person on or before the hearing date at the Adjudication Office at City Hall, 1500 Marilla Street, Room 2B South, between the hours of 9 a.m. and 3 p.m., Monday through Friday (excluding holidays). The hearing will be held while you are there. The process usually takes about 30 to 40 minutes and usually requires one visit.
If you are unable to come in for a hearing, you may have a hearing by mail.
City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302
Write a letter indicating why you believe the ticket should be dismissed. Be sure to include your name and address, so the hearing officer can reply to you. Also, include a copy of any proof that would support your case. The letter must be received on or before the administrative hearing date indicated on your ticket.
How do I obtain an extension to contest a parking ticket?
Call Parking Services at 1-866-247-1951 to request an extension. A one-time 10-day extension will be given if you call on or before the due date on the ticket. Parking Services hours are Monday through Friday between 8:00 a.m. and 5:30 p.m.
I received a parking ticket for a vehicle I no longer own. What do I do?
If you are no longer the owner of the ticketed vehicle, please mail a copy the ticket or notice with the following:
1. bill of sale, OR
2. documents of sale AND a completed Vehicle Transfer form to:
City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302
Please note---the Vehicle Transfer Form can be obtained from your local County Assessor Office and mailed with $5 to the State of Texas, Department of Motor Vehicles for a complete motor vehicle transfer update. Please mail with $5 to:
Texas Department of Transportation
Vehicle Titles and Registration Division
P. O. Box 13175
Austin, TX 78711-3175
Where do I go to pay a parking ticket?
a.) Online at: dallasparkingtickets.com
b.) By phone: 1-866-247-1951
c.) By mail:
City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302
d.) In person:
Parking Services
1200 Ross Avenue, Suite 102
Dallas, TX 75201
(Monday through Friday, 8:00 a.m. until 5:30 p.m.)
OR
Dallas Auto Pound
1955 Vilbig
Dallas, TX
(Monday through Sunday, 6:00 a.m. until 10:30 p.m.)
How do I go about getting "No Parking" signs posted in my neighborhood?
By City of Dallas ordinance, "No Parking" signs are handled on a petition basis. In a residential area, the citizen must have a petition signed by 80% of affected citizens in the same block, on the same side of the street, with 51% being in favor of the change. There is a $50 non-refundable application fee and a fee of $25 per sign installed/removed. In a commercial area, the same procedure is followed; however, no fees are assessed. In either case, the engineer will make a site visit to approve/disapprove the change. Two major considerations are sight distance and whether the street is wide enough with parking to allow emergency vehicle access. For further information, call Transportation Engineering at (214) 670-3260.
To whom do I report a parking violation?
To report the violation, it is important to (1) obtain the type of parking violation, (2) location of violation, (3) license plate number of vehicle in violation, (4) description of the vehicle in violation, and (5) whether the violation is on public or private property. Then, call the City Services Dispatch at 3-1-1 if you are calling from within the Dallas city limits or 214-670-5111.
Am I allowed to park my vehicle on any surface, including my front yard?
Motor vehicles in Dallas must be parked on an approved surface; this means concrete, asphalt or 6 inches of gravel with a border. It is a violation to park a vehicle on the lawn. Vehicles should be parked on a driveway or on the street where permitted. To report a violation, call the City Services Dispatch at 3-1-1 if calling from within the Dallas city limits or 214-670-5111.
How do I get a boot taken off my vehicle?
To have the boot removed, all outstanding parking tickets and the boot release fee must be paid.
For additional information on the fees, you may call Parking Services, Monday through Friday, between 8:00 a.m. and 5:30 p.m., at 1-866-247-1951 and give the license plate number of the vehicle.
For additional information and to pay after regular hours, you may go to the City’s auto pound at:
Dallas Auto Pound
1955 Vilbig
Dallas, TX
(Monday through Sunday, 6:00 a.m. until 10:30 p.m.)
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