Questions

1. I don't have the ticket number for the red light violation citation I received. What can I do?
2. I think I may have more than one ticket. Can I pay all of them over the Internet?
3. Can I get a receipt for the ticket(s) I pay over the Internet?
4. I do not feel comfortable in giving my credit card information over the Internet. Is this site secure?
5. Will there be time periods when the payment system is unavailable?
6. I do not want to pay my ticket. Instead, I want to contest this citation. Can this be done over the Internet?
7. If I am experiencing other technical problems completing my transaction, how can I get help?
8. I sold my vehicle prior to receiving this ticket, but the new owner has not re-registered the car. Is there a form I can submit to the City?

1. I don't have the ticket number for the red light violation citation I received. What can I do?

For the security of your personal information, this site will only perform searches on the ticket number. If you do not have your ticket number, you can call our Customer Service Office at 1-866-247-1951.

2. I think I may have more than one ticket. Can I pay all of them over the Internet?

Of course. If more than one ticket exists on your vehicle (same license plate, same registered owner), they will be displayed as a courtesy. You have the option to pay any or all of the tickets by clicking the box next to each ticket you want to pay.

3. Can I get a receipt for the ticket(s) I pay over the Internet?

Yes. You can print a receipt from your personal printer for payments made over the Internet. Once you have selected the ticket(s) to be paid, and entered the credit card information, click on the "Submit" button. Your credit card number will be validated and the amount of the charge will be submitted. If the card is valid and sufficient credit is available to make the payment, your credit card company will issue an approval back to our Web site. The payment will be applied against the ticket(s) immediately, and you will see the charge on your next statement. You should print the online receipt for your records, and if requested, you can be e-mailed a receipt by providing an e-mail address.

4. I do not feel comfortable in giving my credit card information over the Internet. Is this site secure?

Our Web site uses 128-bit encryption, which is the highest level of encryption available. This is the same security used on all Web-payment applications. For your security and assurance, this site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from our system.

5. Will there be time periods when the payment system is unavailable?

The system will be unavailable from 3:00 - 3:30 am Central time Monday - Saturday and from 3:00 - 5:00 am Central time on Sunday.

6. I do not want to pay my ticket. Instead, I want to contest this citation. Can this be done over the Internet?

City of Dallas/SafeLight
Adjudication Office
1500 Marilla, Lock Box #5
Dallas, Texas 75201

7. If I am experiencing other technical problems completing my transaction, how can I get help?

If you are experiencing other technical problems or have questions beyond the information listed on the Web site, please call the Customer Service Office at 1-866-247-1951 between 8:15 a.m. and 5:15 p.m. CST, Monday-Friday.

8. I sold my vehicle prior to receiving this ticket, but the new owner has not re-registered the car. Is there a form I can submit to the City?

If you no longer own the ticketed vehicle, then, please mail a copy of the following:

1. Ticket, AND
2. Bill of Sale, OR
3. Documents of sale AND a completed Vehicle Transfer form to:
Note: In order to transfer liability the correct name and address of the new owner must be provided.

City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

Please note---The Vehicle Transfer form must be submitted to the State of Texas, Department of Motor Vehicles, for a complete motor vehicle transfer update.

Please mail Vehicle Transfer Form to:

Texas Department of Transportation
Vehicle Titles and Registration Division
P. O. Box 13175
Austin, TX 78711-3175