Cover

Table of Contents

I

Introduction

II

Executive Summary

III

Overview

V

Leadership and Communication

V

Goal Setting, Planning and Resource Allocation

VI

Management Framework

VII

Organization

VIII

Development of Human Capital

IX

Supervision

X

Ensuring Efficient Operations

XI

Eliminating Barriers to Effective Operations

XII

Management Systems

XIII

Office of the Chief

XIV

Patrol Bureau

XV

Homeland Security and Investigations Bureau

XVI

Special Services Bureau

XVII

Support Services Bureau

XVIII

Administrative Services Bureau

XIX

Citizen Survey Results

XX

Employee Survey Results

XXI

Benchmarking

XXII

Best Practice Research

XXIII

Focus Groups and Meetings with Citizens and Community Representatives

XXIV

Implementation

Appendix A

Citizen Survey Instrument

Appendix B

Employee Survey Instrument

Exhibit II-1

Recommended Organizational Structure

Exhibit II-2

Staffing Implications Summary

Exhibit V-1

Approaches to Evaluating Performance and Setting Performance Expectations

Exhibit VII-1

Dallas Police Department Current Organization

Exhibit VII-2

Criteria for Evaluating Whether Functions Should be Centralized or Decentralized

Exhibit VII-3

Analysis of Centralization/Decentralization

Exhibit VII-4

Recommended Organizational Structure

Exhibit X-1

Civilianization Analysis

Exhibit X-2

Technology Projects

Exhibit X-3

Needed Investments in Equipment and Technology

Exhibit X-4

Assessment of 60 Randomly Selected Patrol Vehicles

Exhibit X-5

Current and Recommended "Home Storage" Vehicles

Exhibit X-6

Non-Standby Staffing Hours by Court

Exhibit XI-1

Analysis of Patrol Operations Division Paperwork Requirements

Exhibit XI-2

Special Assignments by Bureau

Exhibit XIII-1

ICP Coordination Unit Programs

Exhibit XIV-1

Citizen Expectations for Response Time Versus Actual Performance

Exhibit XIV-2

Criteria for Evaluating Whether Functions Should be Assigned to Specialized Staff or to a Specialized Unit

Exhibit XIV-3

Analysis of What Functions Should be Specialized and What Functions Should be Assigned to Generalists

Exhibit XIV-4

Recommended Patrol Operations Division Organization

Exhibit XIV-5

Officers Needed to Ensure 95% Probability Officer Will be Available When Call is Received

Exhibit XIV-6

Comparison of Current Staffing and Staffing Needed to Ensure 5% Probability Officer Will be Available

Exhibit XIV-7

Patrol Staffing Needs by Watch

Exhibit XIV-8

Recommended Patrol Staffing by Division and Watch

Exhibit XIV-9

Recommended Supervisory Staffing

Exhibit XVII-1

Expediter Unit Personnel Needed to Ensure 90 Percent Probability One Will be Available When Needed

Exhibit XIX-1

Citizen Response Time Expectations

Exhibit XXII-1

Nominations of Police Departments Utilizing Best Practices

Exhibit XXIV-1

Implementation Priorities

Exhibit XXIV-2

Implementation Plan