Office of Financial Services
Frequently Asked Questions - Financial Services

Who regulates cable TV?

The City of Dallas has limited regulatory control over the services offered by Time Warner Cable and their customer service. The rates charged for cable TV are unregulated and are at the sole discretion of the cable provider.

What is the customer service phone number for Time Warner Cable?

The main number is 214-328-2882 in Dallas.
Or visit www.timewarnercable.com for all channel lineups and contact information for the North Texas area.

How do I appeal the tax appraised value of my property (real estate or business property)?

Contact the Dallas Central Appraisal District at (214) 631-0910.

How do I apply for a homestead and over 65 tax exemption for my residence?

Contact the Dallas Central Appraisal District at (214) 631-0910.

Do I need a security alarm permit and how do I obtain one?

A security alarm permit is required if you have a security alarm that is audible and/or monitored to provide police response. The annual permit fee is $50 for a residence and $100 for a business permit. Call Revenue and Taxation Customer Service at (214) 744-1000 to obtain a permit application or go to the Special Collections web page to download the application.

How can I obtain my permit number for my security alarm permit?

Call Revenue and Taxation Customer Service at (214) 744-1000 to obtain a permit application.

How much is charged for a police false alarm?

A permitted alarm site is allowed three free false burglar alarms in a twelve-month period. The 4th, 5th, and 6th false burglar alarms are $50, 7th and 8th false burglar alarms are $75 while the 9th+ are $100 each. All Panic/Hold-up false alarms for a residence are $100. The 1st business Panic/Hold-up false alarm is $100, 2nd is $200, 3rd is $300 while 4th+ are $400 each.

How can I get a copy of the Comprehensive Financial Annual Report for the City of Dallas?

Please call (214) 670-3536.

How do I get a sales tax identification number for a new business?

Contact the State Comptroller's Office at 1-800-252-5555.

How do I get information regarding Hotel Sales Tax information?

Please call (214) 670-3438.