Water Utilities Contacts

New accounts; Billing inquiries; Changes in service; or General information, call DWU's Customer Service Division (8:00 a.m. to 5:00 p.m., Monday through Friday) at (214) 651-1441.

To report the following water and sewer emergencies: Main breaks; Fire hydrant leaks; or Stopped sewers; or to request Meter leak repairs; or Emergency water turn-offs; contact the City Services Dispatch at 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits.

To learn about the following: Water and sewer service permits; or Availability of water and sewer mains, call DWU's Permit Section (8:00 a.m. to 4:30 p.m., Monday through Friday) at 214-948-4500.