How To Pay

On the Internet:

You may pay your bill Online by going to the City of Dallas ePay site. Once you enroll in this service you can pay your bill online each month. Payments will be posted to your account within 2 business days. You must provide an e-mail address so that an e-mail can be sent to you each month when your bill has been posted. You will be able to view your bills online for 13 months. There is no charge for this service.

AutoPay

AutoPay allows for an automatic debit from your checking account. The prompt pay amount will be debited from your checking account and credited to your water bill account each month about 15 days after your water bill is sent to you. There is no charge for this service. AutoPay brochure and form

By Mail

Enclose the top portion of your statement with your payment in the return envelope provided. Do not mail cash. Use a check or money order when paying by mail.

In Person

If you like, you may pay your bill in person at DWU's Customer Service
Lobby in Room 1A North of City Hall at 1500 Marilla. The lobby is open
from 8:00 a.m. to 5:00 p.m., Monday through Friday. When paying in person, please present both portions of your statement so that we can give you a receipt for your payment.

At a Pay Station

Current bills can be paid at any authorized pay station. Call us at (214) 651-1441 for a list of the pay stations nearest you.
Authorized Pay Stations

Night Deposit Box

A night deposit box is located at Dallas City Hall on Marilla Street between Ervay and Akard. The box is directly across from the entrance to DWU's Customer Service Lobby (which faces Ervay Street). Payment pick-up times are 6:30 a.m., 10:30 a.m. and 3:30 p.m.

Past Due Bills

When a bill is not paid before the next billing date, the past due amount will appear on the next bill. If the past due bill becomes delinquent, a termination notice will be mailed. Customers who receive a termination notice must pay their bill in the office. The termination notice will indicate the last day the bill can be paid before service is discontinued. Termination notice payments cannot be made at the night deposit box or a pay station because there is a lag between the time a customer makes a payment and the time it is recorded.

If You Can't Pay

We know that financial emergencies can arise unexpectedly. If this happens to you, contact a DWU Credit Services representative at (214) 670-0757 as soon as possible. If you have maintained a good credit history with us, we will help you with a payment arrangement.

Reasons For Service Cut-Off

Water service may be terminated for any of the following reasons

• Failure to pay a bill;
• Failure to pay a requested deposit;
• Failure to arrange payment of a returned check;
• Unauthorized connection to the water supply system;
• Tampering with meters or other DWU equipment;
• Violation of any water or wastewater-related City of Dallas ordinances; or,
• When a customer creates a hazardous condition by leaving water on too long.